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Welcome to our Customer Support Center. Thank you so much for your interest in TORRAS.com!

If you cannot find answers to your question from the questions below, please feel free to contact us via email. A support agent will get back to you in a timely manner.

TORRAS Support Email: support@torraslife.com

Installation & Maintenance

  • How to install the tempered glass screen protector?

    (Attention: please wash your hands before installation and ensure the environment is clean)


    Step 1: Use the included wet wipe to remove any oily dirt and dust on your phone screen.
    Step 2:Promptly follow-up with the provided dry wipe to remove any remaining residue.

    Step 3:Use the blue dust sticker to stick the tiny dust dots on the screen.
    Step 4:Aligning with the right side power button, carefully attach the screen protector guidance frame on the phone. Should any dust, Then use the small orange electrostatic sticker to remove any dust.
    Step 5: To install the screen protector, remove the rear protective layer by slowly pulling away the top rectangular tab. Once completed, gently set the screen protector starting from the top of the device and slowly work your way down to the lower edge of the display.

    Step 6: Using your finger gently apply pressure on the screen protector to ensure proper adhesion to your device.

    Step 7: You've now successfully applied your TORRAS screen protector. Finish off the installation by removing the alignment frame.

     

    Note: If any air bubbles remain, use the provided dry wipe from Step 2 to push them slowly outwards to the edge of the screen protector.


Order & Delivery

  • Where to buy TORRAS products

    Currently, we only sell on Amazon. Please click below go to TORRAS Amazon store. thank you

    https://www.amazon.com/stores/node/9223321011

  • Can I cancel or edit my order?

    Currently all our products are fulfilled by Amazon. So if  you want to cancel or edit your order, please contact Amazon soon before it is shipped out.

    https://www.amazon.com/gp/help/contact-us/

  • How does my product to be shipped?

    Currently all our products are fulfilled by Amazon. If  you encounter any delay or empty package, to solve the issue much efficiently, please contact Amazon for a quick help. I'm sure they will give you a reasonable compensation or explanation. 

    Here is the link to contact them, https://www.amazon.com/gp/help/contact-us/

    Or you can call them for more details, 

    — U.S. and Canada: 1-866-216-1072

    — International: 1-206-266-2992

    They are available 24 hours a day, 7 days a week.

    I hope you find this information helpful. If you still have any problem, please click Here to contact our customer service any time.


Warranty & Returns

  • Is there a warranty for TORRAS products?

    All products purchased directly from TORRAS on Amazon are covered under our 30-Day Money Back Guarantee, and 180-days quality-issue replacement.

    If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 30 days for a full product refund, and contact us for a new replacement within 180 days.


    *Recommended: TORRAS provides much more convenient ways for return and refund. Please click Extend a warranty or Process a Warranty for details information.

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