Collection: Return&Refund Policy
Thank you for choosing TORRAS. We sincerely appreciate your trust in our brand and strive to provide you with an exceptional shopping experience. By placing an order with TORRAS, you agree to the following terms and conditions.
Manufacturers, suppliers, or resellers outside of TORRAS' official channels may have their own policies. For further information regarding their policies, we kindly advise you to directly contact them. Additionally, please note that return and refund policies may vary depending on local laws and regulations.
30 Days No Questions Asked Return
You have the option to return the product for a full refund within 30 days of purchase, regardless of the reason, as long as the product remains undamaged. Please note, however, that this refund policy may not be applicable to business purchases or bulk orders, typically defined as orders consisting of more than 10 products.
Cancel Order
You can contact us to cancel the order within 24 hours after placing the order. However, please note that once an order has been shipped, it cannot be canceled. If necessary, please contact us to cancel by sending an email to mall@torraslife.com.
Return Or Exchange
Return Or Exchange Period
For products purchased from official channels, if you are not satisfied with the purchased product, you can contact us within 30 days after receiving the product to return it for an exchange or refund. We will not be able to provide refunds or exchanges for purchases made more than 30 days ago.
For product quality issues, you can choose a full refund or a one-time free replacement within 30 days after receiving the product.
Return Process
1. Fill out the after-sales form or contact mall@torraslife.com or support@torraslife.com for the return process
(If you made your purchase on torraslife.com, please reach out to mall@torraslife.com. If you bought it on Amazon, please contact support@torraslife.com.)
2. Provide valid purchase proof, such as the order number purchased through official channels
3. We will reply to you within 1-2 working days
Exchange Process
1 . Click here below to fill out the form and activate the warranty.
2. Complete the warranty process by filling in the after-sales form or contact mall@torraslife.com or support@torraslife.com.
(If you made your purchase on torraslife.com, please reach out to mall@torraslife.com. If you bought it on Amazon, please contact support@torraslife.com.)
Please note that you need to provide a valid purchase certificate (order number purchased through official channels) and detailed information including problem description, photos, videos, etc.
3. We will reply to you within 1-2 working days.
Return Or Exchange Shipping Fees
If the return or exchange is due to product quality problems, TORRAS will be responsible for all shipping costs. However, if the return or exchange is due to non-quality issues, you will be responsible for the associated shipping charges. The specific fees will vary according to different regions, please contact us at mall@torraslife.com for detailed addresses and fees.
Refund
After initiating the return process, we will process the refund within 1-3 working days. You will receive an email notification when your order is successfully refunded. Please note that the specific refund arrival time may be affected by the processing speed of different banks. If you have not received your refund after 7 working days, please contact us at mall@torraslife.com.
Price Protection
TORRAS reserves the right to adjust product prices displayed on our website at any time and correct any unintentional pricing errors. However, we offer a 14-day price guarantee. If you make a purchase and we lower the price of the product within 14 calendar days, please contact us at mall@torraslife.com to request a refund of the difference. To qualify for a refund, you must contact us within 14 days of the price drop. Please note that the price protection only applies to purchases made on our official website, torraslife.com, and does not extend to third-party websites or time-limited sales events, such as Black Friday or Amazon Prime Day.
Contact After-Sales Support
Email: mall@torraslife.com or support@torraslife.com
(If you made your purchase on torraslife.com, please reach out to mall@torraslife.com. If you bought it on Amazon, please contact support@torraslife.com.)
Submit a Ticket:https://torraslife.com/pages/home-us-extend-warranty